What is the check-in and check-out policy at Heartland Hotel Queenstown?
Check-in is from 14:00 and check-out is by 10:00.
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HEARTLAND HOTEL QUEENSTOWN, Queenstown
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Key details
About the Hotel
27 Stanley Street, Queenstown, 9197,
- Steps from Lake Wakatipu
Very good
7.8
8.0
3.5
3.8
Rooms: comfort and views
Heartland Hotel Queenstown offers rooms with a balcony or patio, a mini fridge, SKY TV, heating, tea and coffee facilities, and free WiFi. The en-suite bathroom has a hairdryer and toiletries. Select rooms feature lake/mountain views, air conditioning, or a kitchenette. Interconnecting rooms are available. Chalet Rooms, located on the top floor, feature A-frame styling and lake view options with a SuperKing, or Queen and Twin Single bed configuration. Superior Rooms include a Queen & Single or a King configuration, the latter with lake views. Family Rooms accommodate up to 4 guests with one Queen & two Single Beds, with lake and mountain views. These rooms feature a small kitchenette and a shower over bath. Single-storey and two-storey chalet-style rooms are available. Pet Friendly Superior Rooms include a Queen & Single bed, along with a pet bed, bowls, and a welcome gift.
Peaks Restaurant & Bar
The shared lobby connects to Peaks Restaurant & Bar, serving New Zealand cuisine. Peaks Restaurant is open for breakfast from 6:00am to 10am (10:30am on weekends and public holidays) and for dinner from 5pm to 9pm daily. The Peaks All Day Menu is available from 10am to 9pm (10:30am to 9pm on weekends). Home Grown Breakfast specials include Cinnamon Porridge ($16.00) and Corn Fritter & Bacon Stack ($24.00). Buffet options include a hot buffet with bacon, sausage, and eggs, and a continental buffet with bread, fruit, and cereals. A la carte options feature Keto Breakfast, Eggs on Toast, Eggs Benedict, and Vegan Porridge. The All Day Menu offers Cheesy Garlic Bread, Spiced Tomato & Coconut Soup, Seafood Chowder, Peak's Deluxe Burger, Fish & Chips, and Southland Lamb Shank. The Insomniac Menu, available from 9pm to 5am, includes pizzas.
Leisure and on-site Amenities
Guests can access the fitness center. The lobby bar includes a fireplace and couches. The hotel is linked to Scenic Suites Queenstown, sharing reception and facilities. Other property features are: Pets are welcome in selected room types, business services.
Location and activities
Heartland Hotel Queenstown is located on the main road, a 5-minute walk to shops and eateries. Local attractions include Lake Wakatipu (0.5 km), Kiwi and Birdlife Park (1 km), and Queenstown Mall (0.5 km). The hotel is 5 km from Queenstown.
Services and Facilities
Heartland Hotel Queenstown operates a 24-hour front desk. Check-in is from 2pm, and check-out is by 10am. The hotel offers free high-speed Wi-Fi and limited on-site parking on a first-come-first-served basis. Room service is available during limited hours. The rooms also features ironing facilities, heating and tea and coffee facilities.
“Heartland Hotel Queenstown impresses with its prime location, placing guests within an easy walk of the town center. The Swiss-chalet style adds character, and the inclusion of free parking is a definite advantage. For travelers who value accessibility and a touch of alpine charm, this hotel presents a sound option.”
Select your room type
Heartland Hotel Queenstown offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Deluxe Twin Queen2 persons30 sq. feet2 King Size BedsAir conditioningBalconyroom details
- Superior Queen Twin Single2 persons30 sq. feet2 Single bedsAir conditioningBalconyroom details
- Superior Split King Twin View2 persons30 sq. feet1 King-size bedAir conditioningBalconyroom details
Show all rooms
Price and Room Availability Calendar
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Check-in/ Check-out
Facilities
Heartland Hotel Queenstown offers amenities for your comfortable stay and unforgettable experiences
General
- Non-smoking rooms
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Security
- Luggage storage
- Vending machines
- Smoke detectors
Sports & Fitness
- Fitness centre
Guest Parking
- Electric kettle
- Cookware/ Kitchen utensils
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
Dining
- Restaurant
- Bar/ Lounge area
- Outdoor dining area
Children
- Cots
- Children's menu
Spa & Leisure
- Sauna
- Jacuzzi
Room features
- Heating
- Sitting area
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
Heartland Hotel Queenstown features a delightful culinary scene helmed by Peaks Restaurant & Bar, where local flavors take center stage amidst a warm and inviting atmosphere. Guests can indulge in a variety of meal options tailored to various dietary preferences while enjoying the cozy setting designed for families and food enthusiasts alike.
Heartland Hotel Queenstown Location
27 Stanley Street, Queenstown, 9197,
Getting around
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Property information and rules
Check-in
from 14:00-23:59
Check-out
until 10 am
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at the price of NZD 29 per person per day.
Children & extra beds
There are no extra beds provided in a room. There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, German, Spanish, Dutch, Portuguese, Japanese, Hindi
Year renovated:
2011
Number of floors:
4
Number of rooms:
81
Former name
Scenic Circle A Line Queenstown
Reviews and Ratings
Feedback about Heartland Hotel Queenstown from previous guests about their experience.
Show moreShow less
Pros
Spacious room
Good city view
Walking distance
Buffet breakfast
King-size bed
Cons
Parking situation
Smelly kettle
Guest reviewsbased on 1720 reviews
William from United Kingdom
Single
Superior King Room
4 nights in November 2025
|
Reviewed: January 11, 2026
8.7/10
Solid stay close to the action
spacious room clean room convenient location
The room was spacious and very clean. I got an upgrade and everything I needed was there. The location proved advantageous, with access to various cafes and stores nearby. The hotel is close to many things.
The towel rail in the bathroom was broken, I think fixing it would improve the experience.
Facilities
9/10
The hotel provides convenient onsite parking, a big plus in this area. It makes transport easy. A laundry room is available needing to wash clothes. It's quite useful for longer stays. The hotel offers practical services.
Dining
8/10
Breakfast featured a wonderful selection of foods, thus ensuring a satisfying start to each day. The variety accommodated different tastes. It provides a great start to the day.
Service
9/10
The staff were helpful and cute. They provided information about the area. This improved my stay. The staff offers great support.
0 Helpful
|
William from United Kingdom
Couple
Standard King Room
3 nights in November 2025
|
Reviewed: January 04, 2026
9/10
great food central location
The restaurant offered great food at a good price point. The location was central. It was easy to find shops, restaurants, and the harbor.
The parking was a nightmare on a very steep block.
0 Helpful
Olivia from United Kingdom
Family with children
Superior King Room
5 nights in October 2025
|
Reviewed: January 02, 2026
8/10
good size nice amenities
the room was a good size. it also was warm and had nice amenities.
0 Helpful
michael from australia
Family with children
standard king room
3 nights in November 2025
|
Reviewed: December 07, 2025
9.0/10
fantastic stay!
clean facilities excellent restaurant staff great food quiet air conditioning
I found the facilities clean and well maintained. the restaurant staff were excellent. the food at the restaurant was also great. I really enjoyed every meal. the air conditioning in my room was quiet.
The walk back from the centre involved a steep hill. Though this was manageable, it was a bit tiring after a long day.
Rooms
9/10
My room included a king bed and a tv with multiple channels. fresh towels were provided daily, and the linens were crisp and clean. the room also had blackout curtains. I appreciated this.
Location
8/10
The location was close to the heart of downtown, though there was a steep hill. it was walkable to various spots, including bus pick-up points and outdoor activity locations. parking was free and that is rare. I found it really useful.
Service
10/10
the restaurant staff provided warm, friendly, and helpful service. they always greeted me with a smile, and they quickly addressed my requests! they were attentive and always made sure i had what i needed.
0 Helpful
|
Jayden from Australia
Family with children
Standard King Room
3 nights in November 2025
|
Reviewed: December 02, 2025
8.7/10
EXCELLENT Stay!
spacious room king-size bed nice view short walk
I had a SPACIOUS room with a king-size bed. The bathroom was nice. I had lots of space and a nice view out the window. It was somewhat quiet, even though it's on the main road into city center. It was a short walk downhill to the mall and boardwalk.
The kettle in the room was smelly and filthy. It NEEDS to be replaced.
Facilities
9/10
The hotel is near cafes and convenience stores. Everything is within walking distance. It is a SUPER convenient location.
Rooms
8/10
The room is cozy, and tea and coffee making facilities are available. A filtered lake view and an easy walk into town are possible from rooms. The rooms had basic necessities that you need. The rooms create a cozy cabin feel.
Dining
9/10
The hotel had a nice buffet breakfast. I had the basics plus some nice coffee. The onsite restaurant, 'The Peak,' offers great food and service right on your doorstep. I was happy to find such quality dining there.
0 Helpful
|
stan from united kingdom
Couple
standard king room
3 nights in October 2025
|
Reviewed: November 11, 2025
8.6/10
convenient stay
great location comfortable bed lovely view
the location is great. i appreciated the cleanliness of my room and the comfortable bed. the balcony had a lovely view too.
the bathroom shower could use some updating.
Location
9/10
The location offers easy access to nearby attractions. a bus stop is very close too. It makes airport transfers convenient. the centre of town is easily within walking distance.
Facilities
8/10
The hotel provides free wifi . laundry facilities are available for those needing to wash clothes. there is also a gym available for exercise. It completes the experience.
Service
9/10
The staff members were very kind and helpful. they were also cute to guests. Their friendliness was apparent. the check-in process was handled efficiently too.
Dining
9/10
the breakfast included a wonderful selection of foods. the breakfast offered high quality options. a variety of options were available.
Rooms
8/10
the room had a comfortable bed. the rooms are spacious. having two keycards was useful.
0 Helpful
|
Show more reviews
FAQs
About Heartland Hotel Queenstown
How far is Heartland Hotel Queenstown from Lake Wakatipu?
The hotel is a 5-minute walk from Lake Wakatipu.
Is parking available at Heartland Hotel Queenstown?
Free parking is available on-site, subject to availability.
What dining options are available at Heartland Hotel Queenstown?
The Peaks Restaurant & Bar offers breakfast, dinner, and all-day dining options.
What complimentary amenities does Heartland Hotel Queenstown offer?
Guests can enjoy complimentary Wi-Fi throughout the property.
What languages do the staff at Heartland Hotel Queenstown speak?
The staff primarily speak English.
What recreational facilities are available at Heartland Hotel Queenstown?
The hotel features a fitness centre, a hot tub, and a sauna.
How far is Heartland Hotel Queenstown from Queenstown Gondola?
The hotel is a 3-minute drive from Queenstown Gondola.
What room amenities are available at Heartland Hotel Queenstown?
Rooms include a flat-screen TV, tea and coffee making facilities, and ironing facilities.
How close is Heartland Hotel Queenstown to the nearest bus station?
The Stanley Street Hub bus station is 170 m from the hotel.
What is a unique feature of the architecture of Heartland Hotel Queenstown?
The hotel features traditional alpine architecture.
What are some nearby attractions to Heartland Hotel Queenstown?
Nearby attractions include the Kawarau Jet and Ivan Clarke Gallery, located 1 km and 0.5 km away respectively.
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